Managed ICT Services

ITM MSP is committed to providing superior IT services and support to ensure your business operates at full capacity.

Network Monitoring & Management

ITM MSP performs deep network monitoring using SNMP, Syslog, and Traps giving us a deeper look into traffic using NetFlow / sFlow / IPFix protocols.

Device Monitoring & Maintenance

ITM MSP monitors customer devices ranging from Windows to Mac, networking hardware, as well as websites, DNS records, and email servers. Whether its software or hardware updates, vides routine maintenance across your entire business.

Help Desk & Remote Access

ITM MSP has best-in-class remote access, providing quick and reliable support to address day-to-day IT-related interruptions .

IT Consulting

ITM MSP provides IT expertise to help evaluate the health of your business and deliver a robust IT and security plan that will scale as your business grows.

THE WAY WE WORK

Though each problem is unique, we have a established a step-by-step process that ensures you do not experience prolonged downtime.

  • PROBLEM NOTIFICATION

    Our remote management system notifies us of a problem and allows us to remotely check on the issue.

  • TROUBLESHOOT

    We then troubleshoot and and check if the problem is a common one.

  • APPLY FIX

    Should the problem be a common one, we are able to fix it remotely using the necessary tools for the fix.

  • ON SITE ASSISTANCE

    If the problem is something that requires on site analysis eg. hardware, cabling etc. A technician is sent to site.

  • SOLUTION

    Regardless of the problem and how it is dealt with, we ensure that our solutions are up to date with standards set internationally.

ABOUT US – SIMPLIFIED

ITM Assist was founded to make an impact on the IT services industry in KwaZulu Natal.Identifying a critical lack of IT support for all businesses in the region.

CONNECT WITH US
  • 33 Chearsley Road Westville North, Durban 3629
  • (031 ) - 827 - 9500
  • (083 ) - 700 - 7865
  • support@itmassist.co.za
Other Offices

  • 7 Sterling Road Samrand Business Park  Centurion 0187
  • 33 Chearsley Road Westville North, Durban 3629
  • Cape Town Coming Soon
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